Appointment Information

At Thrive, we are here to help you and easily facilitate your transition into treatment. In order to help ensure that treatment is as easy to engage in as possible, we offer flexible evening and weekend appointments. Though we may encourage weekly appointments, we are willing to work with your family on a frequency that works best for you. Contact us today to discuss how our services can fit into your schedule!

Scheduling

Appointments are 45-50 minutes in length and typically scheduled weekly, particularly in the beginning of treatment.

Payment

We accept cash, check, and most major credit cards. Payment is due at the time of your appointment.

Late Cancellation Policy

Please provide 24 hours notice in the event that you need to cancel your appointment. Unless it is an emergency, you will be charged your session fee for missed appointments.

Insurance Information

Please contact us to discuss your insurance. Currently, we are out of network providers for most insurances and are not in network with insurance plans. With many PPO plans, you may have out of network benefits that you may elect to use for providers outside of your network. Sometimes these benefits offer even greater flexibility than your in-network benefits. If you would like to use these benefits for our services at Thrive, we can provide you with a detailed invoice (Super Bill) that you can submit directly to your insurance for reimbursement.

We would also encourage you to check your coverage carefully so you are informed about the benefits offered.
Here are some questions to ask:

Do I have out of network mental health insurance benefits?
What is my out of network deductible and has it been met?
What is the percentage of coverage for out of network providers?

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including psychotherapy services.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call our office at: 858-342-1304.